Dayforce Workforce Management support
Accurate time into payroll, every period.
Shift patterns, overtime rules, accruals, approvals and the exceptions that pile up before cut-off: Workforce Management is where small configuration gaps become pay problems. We keep the rules right, the schedules workable and the approvals moving.
What we cover
From the clock to the committed timesheet.
The time, attendance and absence configuration that feeds your pay runs.
Time and pay rules
Time and attendance rules, pay policies for overtime, premiums and allowances, rounding and grace, and the agreements behind them.
Schedules and devices
Shift patterns, rotations and schedule templates; clocks, devices and mobile punching for each site.
Absence and accruals
Leave and absence policies by country, accrual rules and balances, holiday calendars and the year-start changes.
Approvals and exceptions
Manager approvals, timesheet exceptions and the reports that show what is missing before pay cut-off.
Typical requests
The work that lands on your team.
WFM requests tend to arrive late and matter immediately. We agree how pay-affecting issues are prioritised, and fix the rules behind the repeat exceptions.
So the pay run starts with time you can trust.
For example
- A new shift pattern or rotation for a site or team
- Overtime and premium rules for a new agreement
- Accrual policy changes at the start of a leave year
- Timesheet approval problems in the days before cut-off
- Clock or device set-up for a new location
- Absence policy changes for a new country or contract type
Examples of the requests a managed support service handles. Scope, capacity and priorities are agreed in your service agreement.
Straight answers
Questions about WFM support.
How do you handle an issue that affects this period’s pay?
Pay-affecting issues take the highest priority in your service agreement, with a named owner, a clear next step and updates until time is corrected and approved.
Can you review our rules before we add a new site or agreement?
Yes. We model the new pattern, overtime and absence rules against your existing configuration, test them and document the change before it goes live.
Do you support managers as well as the WFM administrators?
The service supports your administrators, who support your managers. Where it helps, we provide walkthroughs and guidance your team can pass on.
Let’s talk about your Dayforce support.
Tell us what’s working, what isn’t and what you need next. A conversation with a Dayforce specialist, no charge and no obligation.
Please leave employee personal data out of your first message.