Awesome Managed Support
Dayforce® support that takes the work off your team.
Day-to-day support, improvements and releases, advice and enablement, in one accountable relationship. We agree the capacity, priorities and specialists with you, and every review shows what the work changed.
HCM, Workforce Management and Payroll, with integrations and reporting around them.
How it works
Keep Dayforce running. Keep getting more from it.
Fix what is urgent. Improve what matters. Give your internal team room to lead.
Get the day-to-day under control.
Expert help with pay runs, time and absence rules, configuration, integrations, reporting and security. Clear priorities, visible ownership and updates that tell you what happens next.
The aim: less disruption, less chasing.
Make progress part of the plan.
Fix recurring problems, review and test each Dayforce release, simplify processes and use automation where it helps. Give improvements an agreed place alongside urgent work.
The aim: a Dayforce setup that keeps getting better.
Leave your team stronger.
Bring strategy, business cases, governance, change and training into the conversation. Share knowledge so your people can make better decisions and confidently own what comes next.
The aim: more confidence inside your team.
One accountable lead for day-to-day Dayforce support and the work around it, with specialists brought in as agreed. We agree capacity, priorities and specialist involvement with you.
What we can cover
The right expertise. Without the complexity.
From Dayforce configuration to the client-side work it creates: strategy, adoption, assurance and intelligent automation. Bring the right specialists into one joined-up plan.
We agree coverage, capacity, specialist access and responsibilities with you. Substantial projects and extra capacity are scoped explicitly.
Dayforce HCM
- Org, job and position structures, employee records and self-service
- Onboarding, transfers, leavers and the workflows and approvals around them
- Benefits enrolment, compensation cycles and talent configuration
- Security roles, access reviews and document management
So you can: run HR on a system that reflects how the organisation actually works. More on HCM support
Workforce Management
- Time and attendance rules, pay policies for overtime and premiums
- Schedules, shift patterns and rotations, clocks and devices
- Absence and leave policies, accruals and holiday calendars
- Timesheet approvals and the exceptions that delay pay cut-off
So you can: get accurate time into payroll without a scramble every period. More on WFM support
Payroll
- Pay-run support: pre-commit checks, variance analysis, off-cycle and retro pay
- Earnings, deductions, pay groups and pay calendars
- Tax and statutory settings for each country you pay in, and year-end reporting
- General ledger mapping and journal exports
So you can: commit each pay run with confidence and explain every variance. More on payroll support
Integrations, reporting and releases
- Integration troubleshooting, data imports and fixes
- Reports, dashboards and analytics your managers will use
- Release impact assessment and testing support, including new AI features to review before you switch them on
- Process, reporting and integration improvements
So you can: move beyond reactive work and make informed decisions about what to improve next.
Advice, enablement and transformation
- Practical advice on options and trade-offs; documentation and knowledge transfer
- Training, change management and adoption planning
- Strategy, roadmaps, governance and business case support
- Process redesign and operating model advice
- RPA and AI engineering for suitable workflows. Where AI would inform decisions about people, we agree with you first whether to build it, the human oversight it needs and who must be informed or consulted.
- Responsible AI governance for HR processes, supported by PeopleSafeguard
So you can: solve the business problem surrounding Dayforce, as well as configure a response inside it.
Included with managed support
AI in HR needs more than enthusiasm.
Every DF Assist managed support customer gets PeopleSafeguard, with no separate charge: a practical way to build AI literacy, record HR AI use cases and ownership, and keep evidence of the decisions you make. Your proposal sets out the number of users, how we onboard your team and how long access runs.
PeopleSafeguard supports your governance; legal advice and compliance decisions stay with you and your advisers.
Thinking about a change?
Change provider. Keep the knowledge.
You don’t have to start again to get better support. Start by understanding what needs to move, and what needs to stay.
Map the current setup, open issues, documentation, contracts and key pay and business dates. Get clear on the risks before making the move.
Confirm scope, people, access, knowledge transfer and escalation routes. Make the responsibilities and transition criteria explicit.
Stabilise the priorities, establish a working rhythm and agree the next improvements. Keep your team involved without making them manage every detail.
Transition timing depends on scope, access and cooperation from the teams involved, and we plan it around your pay calendar and release schedule rather than promise one timetable for every transition.
Experience and accountability
Know what good support looks like.
Ask about our Dayforce experience. Meet the people proposed for your service. Agree what good looks like, and how you’ll see the progress.
A more useful service review.
ExampleIllustrative review questions, not reported customer results. Measures and baselines are agreed for each engagement.
More than support
Before, during and beyond.
Implementing Dayforce, or about to sign?
Advice on your side before you sign, a client-side lead during implementation and a steady hand after go-live. As a Dayforce Advisory Partner we know how the platform is implemented, and we work for you.
Let Dayforce do more of the routine work.
Reporting and analytics, integrations, robotic process automation and AI with people in charge, drawing on the group’s agentic workforce and PeopleSafeguard.
Straight answers
A few things you might be asking.
The questions buyers ask us first.
Can you work alongside our internal team?
Yes. The service can complement your own Dayforce capability, adding specialist expertise or extra capacity where you need it. We agree who owns which responsibilities so your team stays in control.
Can we move from another support provider?
Yes. We start by reviewing your needs and the handover requirements, including access, documentation, open work and your existing contract. The transition plan and timing are agreed around your pay calendar and those dependencies.
How is the service priced?
We scope it around the expertise, coverage, capacity and improvement work you need. Your proposal sets out included work, capacity, exclusions and approval rules for additional work. We agree changes to scope or capacity with you before proceeding.
What response times can we expect?
Service hours, priority definitions, response targets and escalation arrangements are agreed in your service agreement. We distinguish the first response from restoration and final resolution, and pay-run issues are treated with the urgency they need.
Who sees our employee data, and from where?
We work in your Dayforce environment through accounts that you create and control. Your proposal names the people who will access it, the countries they work from, any Cloud Assist Group company or subcontractor involved, and the data processing terms that apply.
Which Dayforce modules and countries do you cover?
HCM, Workforce Management and Payroll, with integrations, reporting and security configuration around them. Exact module and country coverage is confirmed during scoping, along with any specialist or project requirements.
Can our support cover strategy, change and AI work too?
It can, within an agreed plan. We bring in HR strategy, governance, change, training, testing, RPA and AI engineering specialists from Cloud Assist Group when needed. Capacity, scope and any substantial project work are set out clearly in the service agreement.
Do you also help with Dayforce implementations?
Yes. As a Dayforce Advisory Partner we help before you sign, during implementation and after go-live. We confirm the delivery scope and responsibilities before proposing a programme. See the advisory page.
Let’s talk about your Dayforce support.
Tell us what’s working, what isn’t and what you need next. A conversation with a Dayforce specialist, no charge and no obligation.
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