Awesome Managed Support for Dayforce® customers
Dayforce® support that keeps pay, time and people moving.
One accountable team for the work that lands on yours: pay-run questions, time and absence rules, configuration changes, releases, integrations and the bigger decisions. Dayforce expertise across HCM, Workforce Management and Payroll, with wider specialists from Cloud Assist Group as agreed.
A first conversation with a Dayforce specialist: no charge, no obligation and no employee data needed.
Implementing Dayforce, or about to sign? Explore advisory support.
Dayforce Advisory Partner
Part of Cloud Assist GroupA shared plan. Clear ownership.
Your Dayforce, moving forward.
Run with confidence
Pay-run variance before cut-off
Keep getting better
Simpler timesheet approval rule
Build your team’s confidence
Release readiness
What matters. Who owns it. What happens next.
Start where you are
You shouldn’t need support to get support.
Whether you need extra expertise or a fresh start, we’ll shape the right support around your HR and payroll team.
“Our backlog keeps growing.”
Turn the backlog into a plan.
Separate the urgent from the important, find the repeat problems behind the tickets and agree what to tackle first. Then make room for the improvements that keep getting pushed back.
See how support works“We’ve outgrown our support.”
Change provider. Keep the knowledge.
Start with what your current support isn’t giving you. We work through scope, continuity, access and open issues, so a new provider comes with a considered transition around your pay calendar.
See how a handover works“Our payroll team needs backup.”
Keep your team. Add the support.
Bring in specialist knowledge for pay, time and HR configuration, cover gaps and give your people someone to work through the difficult questions with. You keep the business context; we help you act on it.
Explore what we coverAwesome Managed Support
Keep Dayforce running. Keep getting more from it.
Fix what is urgent. Improve what matters. Give your internal team room to lead.
Get the day-to-day under control.
Pay runs, time and absence rules, configuration, integrations, reporting and security, with clear priorities, visible ownership and updates that tell you what happens next.
Make progress part of the plan.
Recurring problems fixed, releases reviewed and tested, processes simplified. Improvements get an agreed place alongside urgent work.
Leave your team stronger.
Strategy, business cases, governance, change and training, with knowledge shared so your people can own what comes next.
Coverage across Dayforce HCM, Workforce Management, Payroll, integrations and reporting. We agree capacity, priorities and specialist involvement with you.
Why DF Assist
“Awesome” is how support feels. Here’s what makes it work.
A better working relationship with the people who look after your Dayforce environment, rather than another word for a helpdesk.
Real people. Clear accountability. A genuine extension of your HR and payroll team.
People who know your setup.
A named service lead, shared documentation and the right specialists for HCM, WFM and payroll. Context is written down and kept with your service, so knowledge stays when people change.
Ownership you can see.
Know who is responsible, what the next step is and when you’ll hear back. Keep progress visible, even when a problem is complex or a pay run is close.
Progress you can point to.
Agree the priorities, protect time for improvement and review what changed: the hours used and the difference the work made.
Knowledge shared, openly.
Work through the difficult questions together. Leave behind useful documentation and a team that understands the decisions.
Smarter tools. Still your people in charge.
Where appropriate, automation and AI can help with repetitive work. We agree their use and data boundaries with you, while specialists stay accountable for recommendations and changes.
Backed by Cloud Assist Group
Dayforce depth. More room to move.
DF Assist is part of Cloud Assist Group. That matters when the answer crosses the boundary of an application: HR strategy, process, governance, change or AI. Your DF Assist lead can bring in the right group specialists, with a joined-up plan and clear ownership.
HR and transformation
Shape the roadmap, build the case for change and turn new processes into better ways of working.
AI and automation
Find sensible uses for RPA and AI engineering, with people accountable for the outcome and data use agreed.
Governance and assurance
Connect the decision makers, testing, controls and adoption work that make improvements stick.
Included with managed support
AI in HR needs more than enthusiasm.
Every DF Assist managed support customer gets PeopleSafeguard, with no separate charge: a practical way to build AI literacy, record HR AI use cases and ownership, and keep evidence of the decisions you make. Your proposal sets out the number of users, how we onboard your team and how long access runs.
How PeopleSafeguard fits managed support
PeopleSafeguard supports your governance; legal advice and compliance decisions stay with you and your advisers.
Dayforce advisory
Implementing Dayforce, or about to sign?
Before you sign During implementation After go-live
Advice on your side from requirements and scope, through design, data, testing and parallel pay runs, to a confident go-live and the support that follows. As a Dayforce Advisory Partner we know how the platform is implemented, and we work for you.
Let’s talk about your Dayforce support.
Tell us what’s working, what isn’t and what you need next. A conversation with a Dayforce specialist, no charge and no obligation.
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