Dayforce HCM support
HR configuration that keeps up with the organisation.
Reorganisations, new entities, open enrolment, security reviews, self-service changes: the HCM work arrives whether or not your team has capacity. We take it on with clear priorities and visible ownership, and leave your people more confident each time.
What we cover
Everything from the org chart to the leaver.
The HCM configuration your people, managers and payroll depend on.
Structures and records
Org units, jobs, positions, locations and legal entities; employee records, documents and the data imports and fixes that keep them right.
Lifecycle and workflows
Onboarding, transfers, promotions and leavers, with the forms, workflows and approvals that carry them through HR, managers and payroll.
Benefits, compensation and talent
Enrolment set-up and open enrolment, compensation cycles, performance and talent configuration, tested before your people see them.
Security and self-service
Roles, access reviews and audit questions; employee and manager self-service that reflects your policies and reduces HR tickets.
Typical requests
The work that lands on your team.
Most HCM requests are small on their own and heavy together. We separate the urgent from the important, fix the repeat causes and keep the changes documented.
So HR can spend its time on people, not on the system that records them.
For example
- A reorganisation that changes departments, managers and approval chains
- Open enrolment set-up, testing and the questions that follow
- A new location, legal entity or pay group
- Self-service form and workflow changes
- Role and security access reviews before an audit
- Year-end and compensation cycle configuration
Examples of the requests a managed support service handles. Scope, capacity and priorities are agreed in your service agreement.
Straight answers
Questions about HCM support.
Can you take on a backlog of HCM changes, or only new requests?
Both. A first review sorts the backlog into urgent, important and repeat causes, and we agree what to tackle first. Capacity for the backlog is written into your service agreement.
Do you work in our Dayforce environment or your own?
In yours, through accounts you create and control. Changes follow your test and release process; your proposal names who has access and from where.
Can you help our HR team make more changes themselves?
Yes. Enablement is part of the service: documentation, walkthroughs and training so your people can own the routine configuration while specialist help stays close.
Let’s talk about your Dayforce support.
Tell us what’s working, what isn’t and what you need next. A conversation with a Dayforce specialist, no charge and no obligation.
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